Client Delivery Specialist

Overview: Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Responsibilities: Who are you?

The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Virgin Pulse products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.

In this role you will wear many hats, but your knowledge will be essential in the following:

• Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)
• Help clients to match program needs with operationally efficient delivery options
• Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients
• Deliver agreed reporting from internal tools
• Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
• Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team
• Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.
• Aligning client requests with best practices informed by a thorough understanding of the Virgin Pulse platform.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications: What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
• 1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
• Previous experience in SaaS, or health / wellness and/or health care industry (preferred)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent customer facing skills, including a commitment to client satisfaction
• Impeccable organization and priority management skills
• Ability to manage multiple tasks with varied dependencies and timelines
• Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude
• Able to navigate change and support clients in change management
• Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms
• Ability to navigate a dynamic technological environment
• Required to work cross functionally with co-workers
• Outstanding interpersonal skills, including strong communication skills, both verbal and written. While not required, language proficiency in Spanish, German, or French are valuable.
• Creative approach to problem-solving
• Solid analytical skills

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.