Senior .NET Contact Center Engineer

Company Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

We seeking for Senior Software Engineer with expertise in .Net
The Services Group oversees the cutting-edge cloud-first media and telephony platform, powered by an API-consumed infrastructure. This dynamic platform encompasses voice and video services, media control, device management, and intricate business logic. Were in search of a Database Specialist deeply passionate about cloud software development. Your role involves crafting efficient, high-capacity service solutions, with a server-centric approach. Youll dive into relational and non-relational databases, with a primary focus on operational support and development. Leveraging your expertise in process optimization, problem-solving, coding, performance tuning, and recovery techniques, youll ensure the delivery of top-tier service to our valued customers.

Responsibilities

• Excellent analytical, problem-solving, and troubleshooting abilities.
• Participation in walkthroughs, inspections, reviews, and onshore group meetings.
• Ensuring compliance with project-defined standards and processes.
• Contribution to design discussions and offering project design suggestions.
• Ownership of deliveries for assigned projects and incidents.
• Proficiency in interpreting technical designs into application code.
• Conversion of functional designs provided by PO into technical designs and implementation of suggested changes.
• Ownership of the development environment for projects under execution.
• Execution of Unit Testing (Planning, Preparation & Execution).
• Communication and interaction with relevant areas regarding problems, changes, and enhancements that may impact data, workflow, and/or functionality within SDLC.
• Management of incidents and problems raised against the application.

Qualifications

• 4+ years of SDLC experience with .NET framework 2.0, 3.5, 4.0, and CORE.
• Proficiency in asp.net, C#, and SQL Server 2012, 2016, 2019.
• Familiarity with server technologies (Windows 2012, Windows 2016) and client technologies (HTML, DHTML, XML, WCF, AJAX, WPF, Angular).
• Ability to conduct Unit Testing (Plan, Prepare, Execute) and knowledge of configuration management tools like TFS, Jenkins, and Github.
• Experience in LINQ, Entity Framework, IIS 6.0, 7.5, Microsoft Azure, HTML5, and JavaScript.
• Experience with Web API and expertise in the Contact Center domain, including developing CTI integrations with Cisco and Avaya call management systems.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Job Type: Full-time

Pay: $21,000.00 - $26,000.00 per month

Application Question(s):

• Could you please share your link to Linkedin?
• What are your salary expectations from the new company?
• Do you have any experience working with Contact Centers or in the telecommunications domain? If yes, please specify the technologies or call management systems you have experience working with.
• Do you have experience with web APIs and expertise in the Contact Center domain, including building CTI integrations with Cisco and Avaya call management systems?
• Could you specify your notice period? If you’re currently on a service notice period, what is your last working day?