Senior Tech Support Specialist

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

• Serve as an expert on Exchange Online support.
• Be knowledgeable of Microsoft SharePoint and OneDrive.
• Train users and troubleshoot issues within the O365 productivity suite.
• Manage Microsoft Intune to maintain device security and compliance.

• Maintain an accurate asset inventory.
• Provide break-fix support for Mac and Windows computers.
• Possess knowledge of x86/x64/ARM architectures on Dell, Lenovo, and Apple computers.
• Apply regular patches to systems to ensure they are secure and efficient.
• Perform remote troubleshooting of computers.
• Diagnose and troubleshoot network issues to minimize downtime.

• Interact with tech vendors and proactively order devices.
• Manage the lifecycle of devices, ensuring they are up-to-date and functioning optimally.

• Maintain compliance with standard operating procedures to ensure data security.
• Monitor security alerts and take appropriate actions.
• Apply break-fix patches as necessary to address security vulnerabilities.
• Integrate and manage Single Sign On procedures.

• Demonstrate a basic knowledge of ticketing tools and ITIL processes.
• Understand and implement the "no ticket no work" strategy.
• Provide timely and relevant updates to customers regarding the status of their cases.

• Administer Zoom and other video conferencing tools.
• Have a basic understanding of marketing tools such as Facebook Business Manager and Google Ads platform.
• Proficient in both verbal and written communication in English.
• Ready to support during US hours of operation.

• Proven experience in IT support, specifically with hardware and software troubleshooting.
• Strong knowledge of O365 support, including Exchange Online, SharePoint, and OneDrive.
• Experience with security and antivirus protocols.
• Familiarity with ITIL processes and ticketing systems.
• Excellent communication skills and the ability to train users on technical topics.
• Relevant certification is an added advantage.
• Proactive attitude with the ability to manage multiple tasks efficiently.