Exec/Admin Assistant

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

The Executive Assistant will provide administrative support to Director. The EA position will be an integral part of the team and must have the ability to work well in a fast-paced organizations and manage multiple tasks and conflicting priorities with accuracy, flexibility and attention to detail. Critical to the success of this position is the development of positive working relationships with a wide range of colleagues both within and outside of his/her business unit.

Main Responsibilities:

• Organize and maintain daily calendars/schedules for a Director.
• Manage incoming calendar requests, proactively address conflicts and prioritize meetings.
• Establish effective communication with colleagues in different locations to arrange meetings and conference calls across multiple time zones.
• Make complex travel arrangements including, air, hotel, transfers and visas with a keen attention to detail.
• Coordinate, prepare and reconcile expenses.
• Coordinate logistics and arrangements for regular and ad hoc internal or external meetings and events, including coordinating catering and delivery.
• Assist with general administrative tasks.
• Manage team contact lists and PTO tracking, keeping all fully up-to-date.
• Technology support includes report and liaise with IT helpdesk for any technical support required and other tools, as needed.
• Assist with support of teambuilding and employee Engagement activities.
• Assist in coverage for other Executive Assistants while on PTO or other leave.
• Supporting special ad-hoc projects as assigned

Minimum Qualifications

• Experience using MS Outlook, Word, and PowerPoint, along with basic internet skills.
• Knowledge of American Express applications is preferred, but not required. Ability to learn such programs quickly a must
• An approachable and friendly demeanor and ability to reassure and connect with people within the team and across the company.
• Effective calendar management skills and the ability to coordinate meetings.
• Ability to think proactively about the Director’s time, see issues before they arise.
• Undertake proactive follow-ups on critical to-dos in order to effectively meet deadlines/commitments.
• Proven organization skills.
• Sense of urgency and compliance to deadlines.
• A problem solver; someone who can act on their feet and think quickly, effectively and calmly.
• Strong communication skills, both written and verbal.
• Ability to multi-task and manage own workload with little to no direction given.
• Team player with strong interpersonal skills.
• Positive attitude, sense of humor and desire to be part of the team and engage in team activities

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.