Customer Support Specialist (fluent Spanish or Portuguese)

At TripleTen, were building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and hundreds of new students are joining us each month.

We believe everyone can jumpstart a new career, which is why we produce quality educational content and offer intensive courses in tech complete with full access to an interactive platform, code reviews, and support from industry practitioners.

We expect that new Payment Support Specialist:

• Has perfect communication and interpersonal skills to interact inside our little team and our big team.
• Quickly adapts and acts in conditions of partial uncertainty.
• Perfectly orients in large amounts of information and can independently get to the bottom of the matter.
• Can organize themselves, everyone and everything around.
• Always looks for ways to improve everything around them, is proactive.
• Knows how to set tasks and control their implementation.
• Is familiar with Notion, Jira, Slack, or similar tools.
• Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well.

Hard Skills:

• Working experience in IT from 1 year.
• Advanced English (written and spoken).
• Is fluent in Portuguese or Spanish.
• Advanced level of Excel.
• Working experience with billing & invoicing systems would be an advantage.
• Working experience with HelpDesk would be an advantage.

The purpose of the position is to help our support team manage work processes and perform tasks regarding document flow and our billing system.

Responsibilities:

• Resolve payment issues and payment-related cases (e.g. send payment links, adjust schedules, program transfers).
• Verify student details and investigate inconsistencies.
• Establish payment schedules.
• Post approved loans with accurate amounts.
• Ensure accuracy and control over invoicing processes and refund amounts.
• Communicate with partner representatives.
• Maintain data in Dashboards.
• Adjust customer accounts and manage access opening/closure.
• Perform accounting tasks for LATAM payments 1-2 times a week.
• Coordinate with Guidance team, Sales team, Marketing team and Developers.

• $800 - $1000 payment on a monthly basis;
• 2/2 day shifts: 12:00 am - 12:00 pm UTC-3;
• Full-time remote collaboration;
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
• Growth. Our product is expanding quickly, so its a great time to get on board and challenge yourself.
• Diverse and tight-knit team which is spread out across Israel, Serbia, USA, Mexico, Brazil and more.