Implementation Director

JOB DESCRIPTION

In this role you will work closely with clients, Sales, Product, Operations, and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. This candidate will set the strategic direction and serve as a mentor to other team members. The team supports products such as APIs and e-Wallets, as well as legacy treasury products such as ACH, Wires, Check Print, Global ACH, SWIFT, Lockbox and Reporting services.

We are seeking an innovative, passionate, and proactive partner to deliver a seamless end to end client experience. You must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. You must also be able to present to senior stakeholders, both internally and externally, the status of an implementation.

Ultimately you will be responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements. You will be responsible for solutioning, early engagement activity; participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Payments space.

Job responsibilities

• Leading a team of mid-level managers & implementation project managers responsible for working directly with clients and implementation teams on the integration of complex treasury cash management solutions for new and existing clients
• Project Director may lead their own client projects and strongly recommended to do so with key clients
• Have a deep understanding of JP Morgan’s cash management products, the organization, and priorities
• Partnering with Product and Operations teams to architect the optimal onboarding experience for newly launched products
• Serve as an effective point of escalation on behalf of client
• Attend meetings and training as required to continue development and product knowledge
• Provide support to team colleagues when requested; be a subject matter expert for products supported
• Leading the organization’s strategy and attainment of key KPIs; providing regular executive management updates to partners and senior management
• Attend and demonstrate knowledge and value on RFP’s, pre-implementation calls with clients and sales.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
• Fostering a strong risk and control environment aligned to the firm’s control agenda
• Recruiting and maintaining a team of world-class talent
• Promoting an environment of inclusion, engagement, and innovation across the Implementations team

Required qualifications, capabilities, and skills

• Cash management and treasury services experience / experience with technical payment solutions such as Host-to-Host, APIs and E-wallets; knowledge of payment connectivity / file formats preferred
• Seasoned project management and problem-solving skills.
• Client-facing experience preferred
• BA/BS degree with 10+ years of relevant industry experience
• Minimum of 7 years managing teams, projects and programs
• Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences
• Effective issue resolution and escalation skills
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Willingness to learn and adaptable to change
• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
• Travel 25%; Valid Passport to travel internationally

ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.