LCL Customer Experience Agent

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new LCL Customer Experience Agent to join our team.

Main responsibilities:

• Turning complaints into opportunities, handling difficult customers, and managing customers expectations.
• Drive growth opportunities.
• Work with Customer Service-related systems (Salesforce and Webex)
• Enhancing personal skills.
• Exposure to multinational environment/culture
• Teamworking, cross-functional management, & cross-cultural management.

We are looking for:

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

• Have Bachelor’s Degree in Business, Logistics, or related field is mandatory.
• Have previous Customer Experience from a customer-facing role, with background in Logistics and Supply Chain. LCL knowledge is a mandatory.
• Be fluent in spoken and written English and Spanish.
• Have knowledge in Excel and Power Point.
• Be team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision and under pressure.
• Like spotting ways to optimize existing processes.
• Have energetic attitude and positive mindset, be team oriented, drive and enthusiasm coupled with strong interpersonal skills.
• Have communication and negotiation skills.
• Be confident in decision making.
• Be customer centric and oriented no matter the situation.

At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us: https://www.maersk.com

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .