Customer Service Team Leader

The primary focus of this position is to provide support, training, and work direction to team members. The Customer Service Team Leadmonitors the team and individual performance and reviews areas that need improvement.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Supports supervisor in helping manage day-today activities of Customer Service Group
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
• Troubleshoots systems when issues arise
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
• Provide training and support for new and existing employees
• Demonstrates knowledge of complex scenarios related to the order-to-cash process
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Minimum Qualifications:

• Associate’s, Bachelor’s, or higher education degree completed or in process
• 3-5 years customer service or business-related experience required
• 1-3 years of people leadership experience
• Strong analytical skills
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
• Excellent problem solving, investigation and troubleshooting skills
• Ability to work independently in a fast-paced environment
• No Immigration Sponsorship Available
• Internal Associates applying to this role must currently work within the North America Customer Service department

Preferred Qualifications:

• Bachelor’s degree
• 3-5 years Ecolab experience, preferably with customer service
• SAP experience
• Must be able to work successfully in a highly structured environment
• Strong oral and written communication skills
• Ability to interact professionally with others in a multi-division environment
• Critical attention to detail and highly dependable
• Ability to prioritize workflow while utilizing strong time management skills
• Ability to handle multiple tasks at once
• Ability to exercise good judgment in decision making

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.