Document & Business Solutions - Operations Specialist

JOB DESCRIPTION

Document & Business Solutions (DBS) is the company’s primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving fulfillment, hard-copy document digitization, messenger & courier services, mail/package distribution and more. Additionally, DBS manages and maintains the firmwide “Smart” suite of products, including, SmartPrint (floor copiers/printers), SmartMail (mail digitization), and SmartDox (DBS’s online service platform).

As a Document & Business Solutions Operations Specialist III, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:

Key Responsibilities

• Operating functional equipment including printing and other equipment.
• Process and distribute all incoming and outgoing mail.
• Coordinate courier collection, including required manifest(s) and documentation.
• Coordinate customs releases with approved customs brokers.
• Perform and maintain intermediate record keeping and tracking of data as required by management.
• Identify non-compliant activities and escalate as appropriate.
• Print, finish and distribute all print requests and documents.
• Perform Check Management in line with all processing procedures (where applicable).
• Respond to all requests and inquiries from end-users of DBS products and services.
• Manage other logistical functions.
• Supervise all DBS services in the different locations.
• Manage Invoice processing and Purchase Orders.
• Handling of specialized items and more complex inquiries, including possible extensive research.
• Resolving discrepancies and performing escalations.
• Inventory management and fulfillment.
• Other duties as assigned.
• May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

Necessary Skills & Experience

• Ability to follow directions, show initiative, and follow through on tasks.
• Good customer service skills, attentiveness, able to interact positively and pleasantly.
• Able to work productively in a fast-paced team environment.
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
• Advanced understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
• Must be comfortable with and have a solid understanding of basic business technology.
• Good oral and written communication skills.
• Able to lift and push items of significant weight (up to 50 pounds).
• Able to stand and walk for long periods of time.
• High school diploma or equivalent required.
• Prior experience in a mail and/or print production environment preferred.
• Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
• Self-motivated with proven ability to learn.
• Ability to recommend process improvements.
• Contribute to initiatives as well as meeting content.
• Reliable and responsible.
• Accountability for actions and accepts constructive criticism.
• Ability to act independently and not wait to be told what to do.
• Willing to offer assistance and openly share knowledge with others.
• Able to resolve complicated problems.
• Perform various administrative functions.
• English (basic).

ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.