Senior Platform Engineer - ServiceNow

This role will join the ServiceNow Platform team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas - ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

• Perform day to day support, administration and maintenance of the ServiceNow platform including midservers and integration points
• Work directly with end users to troubleshoot and resolve support issues
• Gather, identify, and document business requirements
• Develop clear and concise technical and process documentations
• Develop, install, and troubleshoot ServiceNow applications with possible integration with other programs
• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the platform
• Perform code reviews to ensure that the quality is being met with regard to coding standards, integration, extensibility, and security.
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
• Provide guidance within the platform to design and implement ongoing improvements for a portfolio of processes
• Duties and responsibilities can be any combination of development as it relates to ServiceNow modules, tables, and system policies
• Develop reports for management on SLAs/KPIs as they pertain to service delivery
• Manage integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Work with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Work with architects to define the physical design, and with analysts and product managers to understand the requirements of technical solutions
• Develop and test application code, user interface and third-party integration components using prescribed application development guidelines
• Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades
• Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs
• Train the junior members of the team on subject matter expertise to ensure continuous learning

Minimum Requirements:

• Certified ServiceNow System Administrator;
• Bachelor’s degree in computer science or related field
• 7+ years of experience and strong working knowledge of ServiceNow platform
• 3+ years of experience with ServiceNow workflows or Flow Designer
• Experience configuring and implementing ServiceNow out-of-box application such as ITSM/ITOM/HR/CSM/SPM/PA/APM
• 2+ years of experience with scripted REST APIs
• Experience educating internal or external customers in best practice design
• Experience migrating data into ServiceNow application
• Experience working with ServiceNow in a large enterprise
• Familiarity working in an Agile environment with focus in SCRUM methodologies.
• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies
• Integrated ServiceNow instance with 3rd party application
• Experience on adding additional functionalities within existing implemented integrations
• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
• Experience on Scheduled Job, Events and Email Notifications, Email Scripting, Email Templates.
• Excellent experience in ServiceNow Administration and Production support
• Worked on transform maps, data sources, import set and different transform scripts for data loads and management
• Ability to work independently or with team
• Demonstrate strong initiative and self-starter

Preferred Requirements:

• ServiceNow – Certified Application Developer
• ServiceNow – Certified Implementation Specialist ITSM/CSM/HR

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.