Help Desk Support (Leveraged)

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About this role

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Languages:

• Portuguese: Advanced (required).
• English: intermediate / advanced (required).

Shift:

Saturday, Sunday and Monday 8 to 20hs + Tuesday 8 to 12hs

Remote position, could be also in a future a site position in DXC (Nuñez, CABA).

What You’ll Do

• Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, and options, based on customer entitlement.
• Proactively assist customers to avoid or reduce problem occurrence.
• Work is reviewed periodically by Supervisor or Team Lead.

Who you are

• High school education or equivalent.
• Typically requires 1 year general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

• Superior skills in both written and verbal communication.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, e- support, e-chat or similar.
• Familiarity with computer technology.
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
• Understands internal processes and tools.
• Knowledge of Knowledge Management Systems and appropriate documentation to the system.

DXC offers a great benefits package! DXC Argentina has a new benefit for our employees. As of April 2023, DXC Argentina offers partial payment in US dollars. Our 100% remote work model is valid for the entire Argentine territory, which means youll have the flexibility to work from anywhere you want. Additionally, we offer reimbursement for teleworking expenses to help you create the perfect work-from-home environment. We know how important a comfortable chair and ergonomic elements are, so we provide an entry bonus for purchasing these. If you speak a second language, we have a surprise! We pay you an additional amount for your language skills. We also have a certification plan per role to help you develop your skills and a program of discounts in educational institutions. Are you studying? Great! We offer 20 days a year for you to take your university exams. Additionally, we have a private medical insurance plan for you and your family group with premium options, as well as a complementary life insurance plan of 24 salaries. Our Wellness Program and Employee Assistance Program (PAE) on legal, emotional, and financial issues ensure that we take care of your physical and emotional well-being. If you like to maintain a healthy lifestyle, our program of healthy conferences, workshops, and discounts is for you. If you enjoy physical activity, we offer you GYMPASS. Do you like to travel? We offer flexible vacations and 3 DXC extra days per year so you can enjoy your days off to the fullest. And if youre just starting, dont miss our soft-landing and DXC rewards. Join our team today!

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.